Contact Support for MSG to PDF Converter Questions

Email the SoftOrbits support team at [email protected]. The same address handles questions about the app, the Microsoft Store license and the guides on this site.

To get a useful answer on the first reply, include:

• your Windows version (10 or 11);
• what you tried to convert: a single .msg file, a folder, or several folders;
• what went wrong, and the exact text of any error message;
• if possible, one sample .msg file that shows the problem. Remove anything confidential first, or describe the message instead of attaching it.

For purchase, refund or billing questions about the Microsoft Store version, Microsoft handles the payment, so you can also use your Microsoft account order history.